A new OECD report records positive findings for Greece’s justice system, strengthening the discussion around services that respond to people’s actual needs.
Greece is among the countries recording strong results in perceptions of fair treatment during the resolution of legal problems. It also stands out for access to tailored assistance and dispute-resolution mechanisms, while several Greek practices receive recognition.
For the government, the findings provide an additional argument supporting its reform agenda. The substantive political challenge lies in what follows: how to extend these positive results and make them a consistent experience for more people.
Published on October 16, 2026, Justice as a Public Service: Delivering Better Outcomes examines the entire journey of a legal problem, from seeking information to obtaining assistance and reaching a resolution.
1. Strong results for fair treatment
Greece, alongside Lithuania and Poland, records some of the highest results among OECD member countries in people’s perceptions that the process used to resolve their problem was fair.
The finding concerns respondents whose resolution process had concluded and assesses their treatment regardless of the outcome. For Greece, the citizen-experience data refer to 2024.
The distinction matters: someone may not obtain the outcome they wanted but still consider that they were treated fairly.
2. Tailored assistance above the OECD average
Greece, Belgium and the Netherlands are identified as countries where access to tailored assistance or advice exceeds 50% among those needing it, compared with an OECD average of 39%.
The indicator has practical significance. General information provides a starting point, while appropriate assistance helps people understand which options address their particular circumstances.
3. Access to dispute-resolution mechanisms
Greece is also among the countries with strong results in access to the dispute-resolution mechanism people need.
The assessment covers different pathways, including courts, administrative bodies and mediation. Its focus is whether people can reach an appropriate service when third-party intervention is required.
4. A formal commitment to people-centred justice
Greece is among 14 of the 27 countries assessed on their policies that have formalised a commitment to people-centred justice.
This approach appears in the Justice Ministry’s planning and action plans. Its practical value depends on connecting policy commitments with services and outcomes.
5. Initiatives against racism and hate crime
Positive references include Greek strategies against racism and hate crime involving police, prosecutors and judicial authorities.
Protection takes practical form through training, specialised structures and tools for addressing incidents, including online hate speech.
6. More child-friendly justice
The Just Closer project is highlighted as a Greek example of involving children themselves in service design.
Research into the experiences of adolescents involved in criminal proceedings informed recommendations for professionals and procedures adapted to minors’ needs.
A child’s ability to understand what is happening and express themselves safely is an important dimension of justice quality.
7. Connecting justice with digital transformation
The report refers to the inclusion of justice in Greece’s broader digital-transformation planning.
The practical objective is for technology to improve services and access through simpler, more understandable procedures.
Skertsos: Reforms and investment at the centre
Minister of State Akis Skertsos linked improvements in justice to the government’s efforts, citing 25 reforms and 14 investments in digital systems and buildings, worth more than €650 million under the Recovery and Resilience Fund.
He also acknowledged remaining weaknesses and stressed the need to continue:
“Positive assessments increase our responsibility to keep going.”
His political message is clear: international recognition should support further progress in implementing reforms.
Floridis: Trust must be earned every day
Justice Minister Giorgos Floridis presented the positive references as recognition of efforts to make justice services more responsive to citizens.
He emphasised reasonable processing times, transparency and equal access, stating:
“Citizens’ trust is earned every day through measurable results.”
Deputy Justice Minister Giannis Bougas, meanwhile, highlighted simplification and the removal of barriers:
“Digitalisation is not an end in itself.”
The political test ahead
The findings give substance to the positive assessment of Greece’s performance. Fair treatment, appropriate assistance and access to remedies shape people’s everyday relationship with institutions.
The next test is to broaden access and consistently improve people’s experience. A reform demonstrates its effectiveness when information becomes understandable, procedures accessible and solutions arrive within a timeframe that matters to those seeking them.
Source: pagenews.gr